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CRM academy of europe news:
This study is performed with the target of explicating the relationship between organizational structure with its dimensions (formalization, complexity and centralization) and employee creativity in Saveh Aluminum Pars Company during 2012
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Businesses are failing to provide sufficient guidance to their customers on how they should keep their personal information safe.
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A third of British shoppers believe that customer service standards are worse than ever, according to a new survey.
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To help reappraise your strategy, or pull one together for the first time, Tom Darnell provides the following checklist.

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Keith Pearce looks at the implications of the Customer Effort Score really being the best predictor of repurchasing.
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Dan Lee explores how text analytics is allowing CEM to view and act on structured and unstructured feedback together.
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