آکادمی CRM اروپا
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CRM academy of europe news:

The solid recovery experienced by the CRM applications market in 2010 will continue this year, growing 7.6% to hit $18 billion in revenue terms, according to IDC.
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Forrester's Bill Band explains how firms are optimising people, processes and IT to support a customer journey-centric approach.
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The Open Data Centre Alliance is pushing a powerful new initiative to allay Cloud concerns - but none of the leading vendors are involved to date.
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ExactTarget is integrating Marketo’s apps into its Interactive Marketing Hub to enable firms to plan, monitor and track cross-channel campaigns in real-time.
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Most consumers would be uncomfortable with firms using location-based technology to pinpoint their whereabouts even if it led to an improvement in customer service.
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Trust drives up to 44% of customer loyalty in a brand, with communications, management practices as well as consumers’ previous experience all playing their part.
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