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Customer Relationship Management Room
Headlines
| » | CallCopy Presents Upgraded cc: Discover v5.0 Workforce Optimization Suite
Updates to security and analytics include new permissions rules, recording integrations, and active ... |
| » | Analytics and Data Visualization Converge in Cardinal Path-Klipfolio Partnership
New partnership centered on delivering online marketing metrics using web and mobile accessible BI d ... |
| » | Sybase 365 Launches Updated Business Intelligence Service for Mobile Operators
Offering includes enhanced reporting features, analytics, and new segmenting capabilities |
| » | Zoho Introduces Facebook, Twitter Support Connectivity
Users can convert tweets, posts into support tickets and set escalation alerts |
| » | Build Relationships Through Proactive Support
Supporting connected customers has never been more important. |
| » | Adobe Introduces New Cloud-Based Tools for Marketers
Offerings accelerate enterprise marketing campaigns |
| » | Beyond the Arc Launches Voice of the Customer Service for Financial Institutions
The company will help financial institutions take action on customer complaints. |
| » | Outsourcing Your Lead Qualification
For initial contacts, outsourced operators offer numerous advantages over inside staff. |
| » | Voxeo and Integrated Voice Solutions Partner to Provide New Services
Technology automates the transfer from end-of-life IVR systems to new platforms. |
| » | Deloitte Unveils Deloitte Digital
Integrated offering helps clients take advantage of digital solutions |
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